New Feature from Delta: Ability to Request an Upgrade Certificate Online

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Delta Airlines has recently introduced a significant enhancement to the flyer experience, especially appreciated by frequent flyers, despite the mixed feelings arising from the announced increase in prices and exclusivity of Delta SkyClub Lounges. This move aligns with Delta’s commitment to modernizing its services, propelling its members firmly into the 21st-century flying experience.

In an exciting development, Delta Airlines has rolled out a new feature allowing SkyMiles members to apply for Delta upgrade certificates directly through their online booking platform. This eagerly anticipated update, initially announced for a 2023 launch, has been released ahead of schedule, much to the delight of Delta’s loyal customers.

What is a Delta Global Upgrade Certificate?

Essentially, it’s a valuable perk for SkyMiles members, enabling upgrades to a higher cabin class than originally booked, space permitting. This means travelers booked in the main cabin could elevate their experience to a premium cabin, while those in premium cabins have the opportunity to experience the luxury of Delta One, Delta’s highest tier of service.

Historically, Delta Airlines lagged behind in terms of digital convenience for redeeming upgrade certificates. These certificates, included as choice benefits for Platinum and Diamond Medallion members, offer a significant advantage for their travel plans:

  • Platinum Medallion members are awarded 4 Regional Upgrade Certificates, which are valid on domestic flights.
  • Diamond Medallion members have the choice of 4 Global Upgrade Certificates, 8 Regional Upgrade Certificates, or a combination of 2 Global and 4 Regional Upgrade Certificates, applicable to both domestic and international flights.

How to Use Delta Upgrade Certificate Online

how to Use Delta Upgrade Certificate Online

The original system required Medallion members to make their flight reservations online and contact Delta directly to request the use of their upgrade certificates. However, Delta updated its booking platform to allow members to add them during the booking process.

The process to apply a Delta upgrade certificate to your reservation is now more streamlined than ever:

  1. Visit and log in to your Delta SkyMiles account
  2. Browse flights
  3. Scroll to Upgrade Certificate Request during checkout
  4. Select which flight to apply upgrade certificate—one certificate is required per leg of the trip (round-trip flights require two certificates)
  5. Confirm booking
  6. Check email or notification via Fly Delta App for upgrade certificate confirmation or if you’re added to the waitlist for a seat upgrade

Details about Upgrade Certificates

Delta’s upgrade certificates are versatile, applicable not only on flights operated by Delta but also with partner airlines such as AeroMexico, Air France, KLM, Korean Air, and Virgin Atlantic.

It’s important to note, however, that seat and cabin upgrades are subject to availability and applying an upgrade certificate does not guarantee an upgrade.

For travelers who booked through Delta Vacations, the process to apply Delta upgrade certificate remains offline, requiring direct contact with Delta.

Bottom Line

The introduction of the online Delta upgrade certificate application process represents a significant improvement for Delta Platinum and Diamond members. This innovation not only streamlines the upgrade process, eliminating the need to contact customer service directly but also ensures members are promptly informed about the status of their upgrade requests. This enhancement to the Delta booking process is a welcome change, anticipated to be positively received by frequent flyers.

We’re eager to hear your thoughts on this new feature. Has the ability to apply Delta upgrade certificate online enhanced your booking experience? Share your feedback in the comments below.

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