Frequently asked questions

PointsCrowd is a free search platform for points and miles, built by travel and loyalty points enthusiasts. Search award hotel stays and flights across loyalty programs on one site, see which trips your points — or a credit card sign-up bonus — can cover, and get step-by-step help booking them.

Yes. Every feature on PointsCrowd is free, and there are no booking fees because we never sell trips. When you apply for a card or book through some of our links, we may earn an affiliate commission — that’s how we keep it free.

Not to look around. You can browse award deals and chat with the AI Concierge without signing up. A free account lets you save your Points Wallet and see deals matched to your points.

Hotels: Hilton Honors, World of Hyatt, IHG One Rewards and Marriott Bonvoy. Flights: American AAdvantage, JetBlue TrueBlue and United MileagePlus. Don’t see your program? Let us know.

Only from what you enter in your Points Wallet. We don’t connect to your loyalty accounts, so keep your balances up to date and your matches stay accurate.

You can add Chase Ultimate Rewards and Amex Membership Rewards to your Points Wallet, and the AI Concierge can tell you which hotel and airline programs they transfer to.

Add the expiration date when you enter a free-night certificate in your Points Wallet, and the AI Concierge will flag it as the date gets close. We don’t track expiration for points and miles, so check each program’s terms.

The two most common ways: earn them as you stay, fly and shop with a brand’s loyalty program, or sign up for a co-branded credit card and get a lump sum of points as a sign-up bonus. PointsCrowd shows which trips a single sign-up bonus could pay for.

From applying for a card to having the points usually takes 4–5 months: roughly 3 months to meet its spending requirement, then 4–6 weeks for the bonus to post. So we don’t show card bonus deals in that window. Traveling sooner? Add the points you already have to your Points Wallet.

If you already have enough points, you can book today. If you’re just starting to earn them, allow 6–9 months.

No. PointsCrowd is a search engine, not a booking site. Every deal’s Details page walks you through booking it directly on the loyalty program’s website.

Many loyalty programs let you pay part of an award with cash. You choose that when you book on the program’s website.

A free AI assistant for points and miles. Ask it anything about loyalty programs, or tell it where you want to go, and it suggests stays and flights sized to the points and certificates in your Points Wallet — with the pros and caveats of each. Try the AI Concierge.

Yes. Anyone can chat with the AI Concierge without logging in. With a free account it can also use your Points Wallet, so its suggestions fit the points and certificates you actually hold.