Returning to InterContinental Sofia: A Reliable Stay Experience
PointsCrowd is a community-supported platform. When you apply for a credit card, make an order, or otherwise interact with the advertisers through the links on this page we may earn an affiliate commission. This helps us maintain and develop the platform further at no cost to you.
I’m a regular visitor to the InterContinental Sofia, and I’m always given a really nice upgrade. It’s usually a cathedral suite which has a terrace and you can see across to the cathedral. On arrival, the staff greeted me with a wonderful smile and a “Welcome Back”.
The check-in process is always smooth and very efficient. This time I got an apology as the usual upgrades were not available as they were fully booked but I was given a further upgrade to a one-bed suite which has a living area and separate bathroom and bedroom area along with a guest bathroom.
I have stayed in one of these rooms before and they are very spacious and despite not having a balcony they have a lot of space, and you can close off the bedroom from the main living room.
Amazingly, getting a bigger suite gets you an apology, but it speaks volumes about the level of service at this hotel for returning guests.
I think there are a lot of managers that could learn a lot from this hotel and the way the staff talk to guests and make them feel so very welcome.
I love staying here but do feel rather sad when I leave, but It’s not long before I’ve booked another stay. Such a great and well-run hotel.