Experience staying at Intercontinental London – The O2
PointsCrowd is a community-supported platform. When you apply for a credit card, make an order, or otherwise interact with the advertisers through the links on this page we may earn an affiliate commission. This helps us maintain and develop the platform further at no cost to you.
The story of my previous stay
I stayed at the Intercontinental London – The O2 before COVID. And the service level was very poor. It was always a problem to get the upgrades you were entitled to because they used the high floors as upgrades and then started charging for the use of the pool and sauna. I had moldy fruit, and the room was not cleaned. When I raised these issues, nothing was done to rectify the situation.
Why I came back
The only reason for a return was that I had a Royal Ambassador free night stay voucher, and this was the only time I could use it. I dropped an email to guest services, which was replying to my last stay in early 2020, not hoping for much except to use the voucher up.
What emotions did I experience this time?
It was like staying at a different property! I received a great upgrade to a 1-bed floor suite, a wonderful welcome, lovely amenities, and a bottle of prosecco.
There was a huge difference in the club lounge as this was well serviced and the staff were amazing. I booked dinner in the Indian restaurant, and this was superb. The food was so wonderfully prepared and had amazing flavors. The service was very good too.
It was such a remarkable change I booked a one-night stay the following Saturday as the rates were very good. The only noticeable change overall was the car park, which used to be £24 for the day but is now managed by a private contractor and is £45 for 24 hours.
I hope the levels of service remain as I will be back to stay.