Experience staying at Intercontinental London – The O2

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The story of my previous stay

I stayed at the Intercontinental London – The O2 before COVID. And the service level was very poor. It was always a problem to get the upgrades you were entitled to because they used the high floors as upgrades and then started charging for the use of the pool and sauna. I had moldy fruit, and the room was not cleaned. When I raised these issues, nothing was done to rectify the situation.

Why I came back

The only reason for a return was that I had a Royal Ambassador free night stay voucher, and this was the only time I could use it. I dropped an email to guest services, which was replying to my last stay in early 2020, not hoping for much except to use the voucher up.

What emotions did I experience this time?

It was like staying at a different property! I received a great upgrade to a 1-bed floor suite, a wonderful welcome, lovely amenities, and a bottle of prosecco.

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Welcome Gift from Intercontinental London – The O2 | Photo by Paul Jones

There was a huge difference in the club lounge as this was well serviced and the staff were amazing. I booked dinner in the Indian restaurant, and this was superb. The food was so wonderfully prepared and had amazing flavors. The service was very good too.
It was such a remarkable change I booked a one-night stay the following Saturday as the rates were very good. The only noticeable change overall was the car park, which used to be £24 for the day but is now managed by a private contractor and is £45 for 24 hours.
I hope the levels of service remain as I will be back to stay.

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