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Marriott Bonvoy’s official terms define Your24 as available for “any upcoming stay at any Participating Property” – with no carve-out for stays booked with points. An Ambassador Elite member on an award redemption stay – including a 5th-night-free points booking – can request it exactly the same way as someone paying cash, subject to the same availability rules that apply to everyone.
What the Official Terms Actually Say
The definition comes directly from the Marriott Bonvoy Loyalty Program Terms and Conditions (Section 4): “Your24 is a benefit that permits an eligible Member to request a specific check-in time for any upcoming stay at any Participating Property. If the requested check-in time is confirmed, the check-out time will be set for the same time on the day of departure.”
Notice what’s missing: there’s no language restricting Your24 to cash rates or excluding Award Redemption Stays. Compare that to the 10% Elite Bonus Points benefit a few lines earlier in the same terms, which is explicitly tied to “base Points earned during a stay” – a qualifier that automatically excludes award stays, since you don’t earn points on a free night. Your24 carries no such qualifier.
Why the Terms Support This Reading
There’s a second, more indirect confirmation buried in the same document. Design Hotels properties participate in Marriott Bonvoy on an award-redemption-only basis – members can only book them using points, never cash. Yet the terms still state that these properties “provide limited benefits as described in Section 1.3 and Section 4” – the same Section 4 that defines Your24. If Your24 were unavailable on redemption stays as a matter of policy, it would make no sense for a redemption-only category of hotel to be listed as offering Section 4 benefits at all.
How to Actually Request It
- Contact Ambassador Service directly – this is the fastest route since it’s a dedicated benefit of Ambassador Elite status.
- Request any time up to 3 p.m. local property time, two days before arrival – this deadline applies whether the stay is paid or an award redemption.
- Be specific about both ends: Your24 sets your check-out time to match whatever check-in time gets approved, so requesting a 1 p.m. check-in also locks in a 1 p.m. check-out.
- Confirmation isn’t automatic – Ambassador Service connects with you once the property approves the request, so build in a buffer before assuming it’s locked in.
The Limits That Apply Regardless of Rate Type
None of these restrictions are specific to award stays – they apply the same way whether you’re paying cash or redeeming points:
- Subject to availability. Like every Ambassador benefit, Your24 isn’t guaranteed – the property has to be able to accommodate the requested window.
- One room per member per stay. If you’ve booked multiple rooms, Your24 only covers one of them.
- A built-in late checkout bridge. If your approved check-in time falls between 9 a.m. and 4 p.m., you can also request the standard Platinum-and-above late checkout benefit on top of it.
- Room-type substitution if needed. If your reserved room type isn’t ready at your requested check-in time, the property will temporarily place you in another room and move you once your room type is available.
Where Your24 Doesn’t Apply at All
The real exceptions to Your24 are tied to specific properties, not to how the stay was booked. The terms list these as not providing Your24 under any circumstances:
- Marriott Vacation Club,
- Marriott Grand Residence Club,
- Sheraton Vacation Club,
- Westin Vacation Club,
- Design Hotels,
- StudioRes,
- MGM Collection with Marriott Bonvoy properties,
- The Ritz-Carlton Residences (Waikiki Beach),
- Atlantis Paradise Island,
- The Phoenician Residences (Scottsdale).
At these properties, an Ambassador Elite member can’t get Your24 on a paid stay either – the exclusion has nothing to do with points.
Practical Tips
- Request Your24 as soon as your award stay is booked, rather than waiting until the two-day deadline – properties are more likely to accommodate early requests.
- If your award stay is at a brand or property you’re unfamiliar with, check whether it falls into one of the excluded categories above before counting on the benefit.
- Remember Your24 is about timing, not room category – it doesn’t upgrade your room type or change what you booked, it just moves your check-in and check-out window.
- If Your24 is denied for your requested window, standard Platinum-and-above late checkout is still worth requesting as a fallback.
The Bottom Line
Marriott’s terms treat Your24 as a stay-level benefit, not a rate-level one – it’s available on award redemption stays exactly as it is on paid stays, with the same two-day request window and the same property-specific exclusions either way. The one thing that can stop an Ambassador Elite member from getting it isn’t how the room was booked – it’s whether the property participates in Your24 at all.
